Contact Brookshire Water Restoration

What should Brookshire homeowners do in the first hour after a leak?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What questions come up on the first call?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Brookshire date mostly from the 1960s to 1990s, and the decade tells the crew what kind of pipes to expect.
• If the furnace or water heater got wet.
• Whether someone will be home to let the crew in.

Answer what you can, and the crew will fill in the rest during the first visit.

What will the crew do first when they arrive?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your Brookshire home matter on the call?

Homes in Brookshire span the 1960s to 1990s, and the age of yours tells the crew what kind of pipes to expect. Around Brookshire, ranch and two story homes are common. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. If you're not sure about any of it, the crew will check when they arrive.

What parts of Brookshire and nearby towns do we cover?

Calls from these Brookshire neighborhoods come to the same number:

• Brookshire · much of it from the 1970s to 1980s, many with finished basements
• Brookshire North · homes from the 1980s to 1990s, basements are common
• Brookshire Village · built mostly in the 1970s to 1980s, many with finished basements
• Brookshire Pines · much of it from the 1970s to 1990s, basements are common
• Cool Creek · built mostly in the 1980s to 1990s, basements are common
• Mohawk Crossing · built mostly in the 1980s to 1990s, many with finished basements

This number also takes calls from nearby Avian Glen, Hazel Dell, Plum Creek, Bridgewater Club, Sedona, Sunblest Farms and Village of West Clay. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Brookshire and basement flooding.

What do Brookshire homeowners ask before they call?